Privacy notice - general business
This privacy notice tells you what to expect us to do with your personal data information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Our lawful bases and data protection rights
Where we get personal information from
How long we keep information - retention schedule
Who we share information with
Sharing information outside the UK
How the transfer complies with UK data protection law
How to complain
Contact details;
Email; hello@strawbelladigital.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Account information
Information relating to loyalty programmes
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Records of meetings and decisions
Information relating to compliments or complaints
Information relating to sponsorship
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Marketing preferences
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Call recordings
Purchase or viewing history
IP addresses (automatically collected)
Website and app user journey information
Website browser type and version (automatically collected)
Operating system (automatically collected)
Information relating to sponsorship
Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Account information
Purchase or service history
Customer or client accounts and records
Financial transaction information
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website If you make a request, we will respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us by emailing; hello@strawbelladigital.com
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
To make a data protection rights request, please contact us by emailing; hello@strawbelladigital.com
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
To make a data protection rights request, please contact us by emailing; hello@strawbelladigital.com
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
To make a data protection rights request, please contact us by emailing; hello@strawbelladigital.com
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
To make a data protection rights request, please contact us by emailing; hello@strawbelladigital.com
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
To make a data protection rights request, please contact us by emailing; hello@strawbelladigital.com
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we will respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us by emailing; hello@strawbelladigital.com
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Our company has a legitimate interest when processing your personal data when we enter a client relationship, to provide you with a proposal contract agreement and sending invoices, we will use your personal data for direct marketing purposes, such as sending you marketing emails about discounts, offers and best practice industry information that could benefit your own business as well as responding to your email query's either by phone, text or email.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Our company has a legitimate interest when processing your personal data for service updates and marketing purposes to keep you informed of the delivery of a service you purchased from our company. We will also process your personal data for the purpose of marketing such as newsletters, calls and email correspondence with regards to the potential of an client relationship or the agreement of entering a client relationship and delivering a service to you.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Where we get personal information from
How long we keep your information - retention schedule
If you opted in to receive our marketing newsletter, we will keep your personal data until you decide to unsubscribe in which case we no longer hold your personal data and it will be removed from our ESP and website.
We conduct data hygiene of contacts no longer engaging with our marketing once a year, we will remove your personal data after a re-engagement email.
You can email us directly to request deletion of your personal data at; hello@strawbelladigital.com and it will be removed within one month.
For clients, we will hold onto your personal data records for 5 years in case you would like to purchase another service from us in the future at which point we will delete your data if we do not hear from you after 5 years of purchasing a service from us.
Who we share information with
Third party data processors, are tech vendors such as Mailchimp, Converter Kit, Squarespace, proposal agreement vendors, invoicing vendors.
This data processor does the following activities for us: The data processor collects personal data for marketing purposes such as dispatching a newsletter to your email address, invoicing and processing proposals to your email address, marketing preferences such as processing opting in to receive marketing, processing unsubscribes via forms or updating personal interests via forms. The data processor collects personal data to also send proposal agreements and invoices.
Others we share personal information with
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisations such as: Third party vendors, for example email service providers, Converter Kit, Campaign monitor, Mailchimp, proposal vendors, invoicing vendors.
Category of recipient: Technology storage providers for email addresses, first names, last names, bank transfer for making payments by PayPal or bank, postal address, and telephone number.
Country the personal information is sent to: Various third party vendors outside of the UK will have access to personal data we collect, they will be storing personal data on our behalf to process it.
How the transfer complies with UK data protection law
We will sometimes work with external third party vendors who are based outside of the UK. Their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to your personal data. Where possible we will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where this is not possible, we will ensure that the transfer of your personal data is done lawfully. We will make careful enquiry of the credentials and processes of any third party.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK at; hello@strawbelladigital.com
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us directly, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
10 August 2024
