How long does it take?

It truly depends on your unique business requirements and the specific service package that aligns with your objectives. The duration of our services can range from just 1-2 days, extend to a full week, or even span across a month or two.  Building a strong understanding of our clients and their businesses is a fundamental aspect for us before finalising any arrangements. We look forward to connecting with you in person or via video call to have a detailed conversation to scope out your project before submitting our proposal.

How much does it cost?

We value transparency and respect your time and ours. Visit our services & pricing page for details. on what to  expect and budget for. While we can't change our fixed prices, we can be flexible for some services based on your specific needs. 

Do you work outside of UK time zones?

Yes, even though we are in London, we can work in different time zones. We serve worldwide. Tell us where you are. We might even travel to you! 

How do you accept payment?

We accept payments via bank transfer or PayPal. Once you are happy with the proposal and sign the agreement, we require a 50% upfront payment to book the project. The remainder 50% of the payment is due upon project completion as per the signed proposal agreement and invoice. 

Do you design emails too?

We can design user-friendly email templates for you using your ESP's design tools. You can also give us your images and content to use. Share your brand colors with us for custom templates. Note: We don't create logos or creative asset designs, you'll need to find another service for that.

Do you use your own ESP to manage our marketing emails?

No we do not use our own email service provider to build, test, automate and send your emails. You will have one you are currently using or you will be starting from scratch. We can guide you in which ESP to invest in based on your business goals, strategy and budget. 

I'm a new business or charity and unsure which email platform to choose. Can you help me decide?

Absolutely. We have lots of experience with email service providers and can help you choose the right one for your business or charity. Let's sit down and take a ESP for a test drive!

What email service providers/CRM do you work in?

We work in most email service providers, and CRM, Kit, MailChimp, Dotdigital, Click Dimentions, Klaviyo, Shopify, Bloomreach and many more, just ask and we will let you know if we can work in your chosen email service provider or crm. 

I'm interested in your end to end email marketing strategy service package, how long does it take, can you join us onsite?

This service package could take up to 2 months to complete, the bulk of the work will happen across a mix of video meetings, working remotely and occasionally onsite in-person at your working space. We will detail this in our proposal before we schedule the work to make sure our client is happy. 

At Strawbella Digital, we prioritise quality and individualised attention in our email strategy service package offering. This allows us to dive deep into your unique needs and develop tailored strategies . Your success is our commitment, and we believe that dedicated service leads to exceptional results. 

To ensure that each client receives our full focus and creativity, we do not schedule multiple clients at the same time for this specific service package.

Do you conceputalise stories for email and podcast channels too?

Yes we are experts in storytelling, building strong relationships to proactively source, commission and produce powerful case studies that can be used across multi-channels to help you strengthen your relationship with your audiences.  In addition if you have a comms message to publish and are unsure how best to communicate it via crm email channel, we can make strategic recommendations that yield tangible results. 

Can you offer bespoke training events tailored to our needs?

Yes, absolutely we can offer tailor made workshops suited to your business and team needs, in-person or virtual. We are in the business of problem solving, addressing challenges, optimisation and applying best practice. Drop us a email; hello@strawbelladigital.com we can't wait to hear from you.